AI Chatbot for Websites
A chatbot for e-shops and customer support that answers from your own materials
An AI chatbot for your website, trained on your pages, FAQ and documents. It answers most questions about orders, shipping and services, hands the hard ones to a person and does not make things up. Deployment on the website, e-mail, WhatsApp or Messenger. From €1,400.
A customer support chatbot makes sense where the same questions keep coming: where is my order, how do I return an item, how much is shipping, are you open on Saturday. An AI chatbot can answer questions like these from your materials within seconds, day and night.
We build the chatbot on your data: website content, FAQ, terms and conditions, product descriptions, internal documents. We use an approach where the model first finds the relevant passage in your materials and only then answers from it, so it does not refer to things that do not apply to you. When it is not sure, it says so and offers a handover to a person: the conversation moves to e-mail, the CRM or Telegram with the full context, so the customer does not have to start over. For e-shops we connect the chatbot to order and shipment status, so it answers specifically, not in general terms. We handle GDPR from the start: the customer can see they are talking to an AI, conversations are stored only for as long as necessary, and we choose models whose API data is not used for training. The chatbot runs in n8n on a server in the EU, so your materials do not leave Europe. Running costs consist of AI model fees by number of conversations, typically a few cents per conversation, and monitoring. We will also tell you when a chatbot is not a good idea: when you have few questions, when the materials are not up to date, or when customers need a decision only a person can make.
- Answers only from your materials, with a link to the source
- Handover to a person with the full conversation context
- Connection to order and shipment status for e-shops
- GDPR: AI disclosure, limited retention, data in the EU
What's included
What You Get
Knowledge base from your materials
We process the website, FAQ, terms, product descriptions and documents. When the content changes, the base updates automatically or with one click.
Answers without making things up
The model answers from the passages it finds and can cite the source for every answer. For anything not in the materials it says it does not know and hands over to a person.
Handover to a person
The customer can ask for a person at any time. The conversation goes to e-mail, the CRM or Telegram together with its history.
E-shop connection
Order status, tracking number, product availability. The chatbot answers about a specific order after verifying the customer.
Channels
Web widget, e-mail, WhatsApp Business, Messenger. One knowledge base, several channels.
Overview and tuning
You see what people ask and where the chatbot could not answer. We add to the materials accordingly.
Perfect for
Who an AI chatbot is for
- E-shops with recurring questions about orders, shipping and returns
- Service businesses where the chatbot collects enquiries outside working hours
- Companies with extensive terms or documentation that customers get lost in
- Internal use: an assistant over guidelines and manuals for employees
Our Process
How We Work
Question analysis
We go through what customers actually ask and verify that you have materials to answer from.
Knowledge base and rules
We prepare the materials, the tone of the answers, the boundaries (what the chatbot must not do) and the rules for handover to a person.
Test on real questions
The chatbot answers historical questions, you grade the answers, we tune.
Deployment and monitoring
Launch on the website or other channels. For the first 30 days we watch every unanswered question.
Pricing
Pricing Tailored to Your Project
AI chatbot for websites from €1,400, operation and monitoring from €100 a month plus AI fees by number of conversations.
Website chatbot
From €1,400
- Knowledge base from the website and FAQ
- Web widget
- Handover to a person
- GDPR setup
- 30 days of tuning
E-shop chatbot
From €2,200
- Everything in Website chatbot
- Order and shipment status
- Customer verification
- WhatsApp or Messenger
- Overview of questions
Operation and monitoring
From €100 / month
- Knowledge base updates
- Tracking of unanswered questions
- Rule changes
- AI fees at cost
- Monthly overview
FAQ
Frequently Asked Questions
It answers only from the passages it finds in your materials and can cite the source. If the answer is not in the materials, it says so and offers a handover to a person. The risk cannot be reduced to zero, which is why the chatbot must not promise prices or deadlines that are not in the materials.
Monitoring from €100 a month. AI model fees are calculated by the number and length of conversations, typically a few cents per conversation. We pass them on at cost and you see the actual numbers every month.
The customer is informed that they are communicating with an AI. We keep conversations only for as long as needed for handover and tuning, and personal data can be anonymised. We choose models whose API data is not used for training, and the chatbot runs on a server in the EU.
When you have fewer than a few dozen questions a month, when the materials are not up to date, or when customers need an individual decision (complaints, discounts, legal questions). In those cases we say so and suggest a simpler solution, such as a better FAQ.
A chatbot over the website and FAQ in 3 to 4 weeks. An e-shop chatbot connected to orders in 4 to 6 weeks. Most of the time goes into preparing the materials and testing on real questions.
Services
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