Website Repair That Starts with a Diagnosis

Diagnosing the Cause Before Repair

Most broken websites weren't attacked, and they didn't break on their own either. Something changed: a plugin auto-updated, the hosting company upgraded PHP, a domain or SSL certificate quietly expired, or someone edited a template at eleven at night and didn't tell anyone. Our repair work starts with reconstructing that change, because a fix without a diagnosis is how the same site comes back broken a month later.

Common WordPress and E-commerce Failures

On WordPress - where most of our repair requests come from - the usual suspects are plugin conflicts after updates, themes abandoned by their authors, and a database nobody has ever cleaned. On e-commerce sites the stakes are higher: a checkout that errors out looks fine from the homepage, it just quietly stops making you money. So we test the whole purchase flow, not just the front page.

Cleaning Up a Hacked Website

A hacked site is its own category. The visible damage is the small part; the real cost is spam pages injected into your search results, your domain landing on email blacklists, and the Google warning that scares visitors away for weeks. Cleanup means removing the injected code, closing the hole it came through, changing every password and key, and then watching the site for a while - attackers routinely leave themselves a second door. We've cleaned enough of these to know where to look.

When Redesign Beats Endless Repairs

Sometimes we'll talk you out of a repair. A ten-year-old site on an abandoned theme with three layers of patches can absorb repair money forever. When the fix costs more than a fresh start, we say so, and a redesign built on current foundations usually costs less than another year of duct tape. It's a judgment call we make openly, with numbers, and the decision stays yours.

AI-Built Sites and Preventive Maintenance

A newer arrival in our repair queue: websites generated with AI tools that worked until they didn't. These need a slightly different approach - the fix isn't a plugin update but a code review - so we've written up how we repair AI-built websites separately. And if the site was never really finished in the first place, that's a different job again: finishing unfinished websites.

The cheapest repair is the one that never happens. Nearly every emergency we handle would have been a routine ticket under basic website maintenance: updates applied on schedule, daily backups stored off the server, uptime monitoring that messages us before your customers notice anything. If your site earns money, someone should be watching it. It doesn't have to be us, but it should be someone.